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Terms & Conditions

Plitvice Outdoor d.o.o. 


Is a tourist agency with head office in MJESTO PRIMIŠLJE 63, MJESTO PRIMIŠLJE, town SLUNJ 47260.
Registered at the Commercial Court Zagreb, Tt- 18/10872-4, MBS:081159898, OIB:08664378104,  MB:04891775

These Terms and Conditions apply to any travel products and/or services purchased from Plitvice Outdoor d.o.o. , in further text “Agency”, “us”, “our”, and govern the contractual relationship between Client (also regarded as “traveler”, “participant”, “passenger”, “customer”) and Plitvice Outdoor d.o.o.  with respect to any such travel products and/or services (hereinafter, the “Products”). 

Please carefully read these Terms as by booking any Product with Agency you acknowledge and confirm that you have read and understood these Terms, and, that you accept them without reservation as constituting the entire agreement between you and us which cannot be varied other than by an officer of Plitvice Outdoor d.o.o.  in writing. If there is any part of these Terms you do not agree with, you do not make any booking. 

If you have confirmed a booking of any of our products for more than one client named and booked on such booking (in further text “group”), you shall be deemed to have accepted these Terms on behalf of all clients named in the booking (including minors and those under a disability). The Client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking. 

By using our website to browse any of our Products, you represent to us that you have read these Terms and you accept them as applicable to you. If you do not understand any aspect of these Terms and Conditions, please contact us. 

1. THE BOOKING CONTRACT 

A booking is confirmed, and these Terms shall apply when Plitvice Outdoor d.o.o.  , or an authorized agent acting on behalf of Plitvice Outdoor d.o.o.  , have received the applicable deposit from the Client and/or the Client has received written confirmation from Plitvice Outdoor d.o.o.  of such booking by email. Please check your confirmation carefully and report any incorrect or incomplete information to the Agency or authorized agent immediately. The Client confirming the booking must be no less than 18 years of age and agrees to provide full, complete, and accurate information as requested by Plitvice Outdoor d.o.o.  to confirm such booking. These Terms and Conditions shall inure to the benefit of and be binding upon Plitvice Outdoor d.o.o.  and the Client and their respective heirs, legal personal representatives, successors and assigns, as well as anyone named in any booking made by the booking Client on whose behalf the Client is purchasing any Product. Your booking contract is with Plitvice Outdoor d.o.o. , an authorized agent of Plitvice Outdoor d.o.o. , which exists under, and is pursuant to, the Croatian laws with its registered office being Mjesto Primišlje 63, Mjesto Primišlje, town Slunj 4720, Croatia with tax number OIB 08664378104. 

1.1. Booking on behalf of others 

The Client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking. Any Client confirming a booking of any Product for Group represents and warrants to Agency that: 

  1. he has all requisite consents and authority to make such booking on behalf of all other participants named in the booking 
  2. the information that he is providing regarding all clients are complete and accurate, and they have obtained all necessary consents and permissions to share such information with Agency for the purposes of completing the booking 
  3. he will inform all other clients in the group about the relevant booking and the applicability of these Terms to the booking and the Clients’ relationship with Plitvice Outdoor d.o.o.   
  4. Plitvice Outdoor d.o.o.  will under no circumstances be liable for any errors or omission in the information provided to complete a booking. 

1.2. Age requirements 

Minors (defined as Clients under the age of 18): All Minor Client bookings are subject to review and approval by Plitvice Outdoor d.o.o. It is required the consent of a parent, guardian, or an adult person for any Minor Client to travel and participate in activities organized by Plitvice Outdoor d.o.o. The parent, guardian, or accompanying adult Client is responsible for securing all such proper consent and ensuring that he and the Minor Client meet all legal requirements to travel on the applicable Tour and to enter into and depart from applicable countries and regions. Plitvice Outdoor d.o.o.  will not be responsible for any fees, damages, or losses incurred as a result of any failure on the part of a Client to secure such necessary consents, permits, and approvals. Each Adult on a booking with any Minor Client is joint and severally responsible for the behavior and wellbeing of all Minor Client(s) on such booking and expressly accepts these Terms on their behalf, including all assumptions of risk and limitations of liability contained herein. Each Adult on a booking with any Minor Client assumes all responsibility for supervising and monitoring such Minor Client(s). Plitvice Outdoor d.o.o.  does not provide care services for Minor Client(s) and Plitvice Outdoor d.o.o.  and its representatives expressly disclaim any responsibility for chaperoning or controlling any Minor Client(s). 

1.3. Client details required for booking 

As a part of the booking process for any multi-day product booking with Plitvice Outdoor d.o.o.  , the Client must provide all necessary information as requested by Plitvice Outdoor d.o.o.  . The Client should provide information on airfare (or another method of arrival to meeting point), any specific medical conditions, insurance policy, and other relevant information or information requested by Plitvice Outdoor d.o.o. The information required from each Client will vary depending on the purchased Product, and the requirements will be communicated to the Client, or to Plitvice Outdoor d.o.o.  authorized agent, during the booking process. Plitvice Outdoor d.o.o.  will not be held responsible for any fees levied on the Client as a result of inaccuracies, late, misplaced, or otherwise incomplete or ineligible information provided by the Client. 

1.4. Privacy policy 

Plitvice Outdoor d.o.o.  must collect personal information from Clients in order to complete any booking, to deliver the Products and any collateral services, to assist in evaluating such Products. 

According to the Personal Data Protection Regulation (GDPR EU 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 27 April 2016), Plitvice Outdoor d.o.o.  takes care to safeguard all Client information and protect the privacy of all our Clients. Plitvice Outdoor d.o.o.  collects uses and discloses only that information reasonably required to enable us to provide the particular product or service that you have requested. For all other parties, this information will not be provided, and in case they are requested by a third party, will be forwarded only with your written consent. Data can be deleted on your request, but only to the extent that it does not violates the obligations of legal regulations in the area of taxation, the law on keeping the documentation, etc. 

By reading or signing these Terms, you acknowledge that you have been notified of the manner of collection, the volume of collected data, the use and processing of personal data, and that you are agreeing to do so in this way. 

2. PRICES, SURCHARGES AND TAXES 

2.1. Prices on our official website 

We aim to ensure the accuracy of all prices displayed on the Site. Prices are: 

  1. specified in Euros (unless stated otherwise) and are subject to change without notice; 
  2. indicative only and subject to change until all your booking details have been provided to us and we have confirmed your booking; and 
  3. for the number of persons, items, or time periods and on the conditions stated on the relevant page of the Site. 
  4. are advertised inclusive of applicable sales taxes and VAT. 

2.2. “From” prices 

The expression “from” with respect to a price means the lowest price for the Travel Product we believe is available at the time of publication, based on information we have received from suppliers. 

2.3. Credit card payments & fees 

For credit card payments, all payments will be charged in Croatian currency Kuna (HRK). The amount your credit card account will be charged for is obtained through the conversion of the price from US Dollar, Euro, or any other currency into Croatian Kuna according to the current exchange rate of the bank. For each card payment, the bank charges the commission. The agency will warn all customers before charging that banks charge a commission and allow clients to decide whether to use a credit card or not. 

2.4. Price change 

Due to the nature of Adventure travel and the prices of the resources on which it depends, the published price of any Product is subject to change at any time, up to 20 days before the departure of such Product. From time-to-time Plitvice Outdoor d.o.o.   may offer reduced pricing on selected Product tours. The reduced pricing applies strictly to new bookings, and bookings that have already been confirmed (which for these purposes shall mean bookings in respect of which payment of at least a deposit has been received by Plitvice Outdoor d.o.o.  ) are not entitled to the reduced pricing. 

2.5. Not included in the price 

The price does not include airfares (unless otherwise stated) and Plitvice Outdoor d.o.o.  is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air tickets or flight status or delays., passport and visa fees, insurance, laundry, phone calls, beverages, meal not detailed in the itinerary, tips to tour guides, local city guides (unless otherwise stated), items of personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry to/detention in/expulsion or repatriation from a country or part of the country. We are not liable for any expense, costs, or loss incurred in relation to such matters and you release us from all liability, damages, or responsibility in relation to them. 

3. VALIDITY 

All dates, itineraries, and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied in accordance with these Terms. Changes, revisions, or other amendments may be made to the particular contained in any Plitvice Outdoor d.o.o.  brochure or on the Plitvice Outdoor d.o.o.  website before a contract is concluded, and such changes, revisions, or amendments shall be incorporated herein as of the date of such amendment. The Client acknowledges that due to the changing nature of travel, he is responsible for keeping up to date on the details of their travel through email communication with Plitvice Outdoor d.o.o.  office. Plitvice Outdoor d.o.o.  also encourages contacting their office to ensure the Client has the most current Trip Details for the relevant Product tour as minor changes may have been made since the confirmation of booking. 

4. DEPOSITS 

Plitvice Outdoor d.o.o.  requires 25%-50% non-refundable deposit per person at the time of booking of any multi-day product organized by Plitvice Outdoor d.o.o.  . The amount is defined on a case-by-case basis depending on the specifics of the service package and percentage of services provided by third-party partners, particularly accommodation and food arrangements. With certain services such as accommodation booking or any other service of significant cost (boat charter, air tickets, etc) are booked separately from the rest of our services, the full amount of service cost is required to be part of the deposit due to advance payments to service providers prior to the tour. Any specific conditions of deposit payments will be shared and communicated with the Client prior to booking confirmation. Any specific conditions agreed to supersede the general deposit conditions indicated in this paragraph. 

5. FINAL PAYMENT & ACCEPTANCE OF BOOKING 

For details regarding the final payment of any booked product, Clients should refer to the confirmation email sent by Plitvice Outdoor d.o.o.  and/or its authorized agent. Payment of the balance of the price is due 10 days before the departure date of the booked Product/Tour unless it is agreed different in written communication between the Client and Agency. If full payment is not received by such due date, we will require the payment clearance on the Client’s briefing prior to the tour departure. If a Product is booked less than 10 days before the departure date of the Product then the full amount is payable at the time of booking in order for the booking to be confirmed, unless it is differently agreed in writing with Plitvice Outdoor d.o.o. 

If for any Product, payment terms differ from those outlined in this section, the applicable terms will be communicated to the Client prior to booking and shall also be detailed in writing. Plitvice Outdoor d.o.o.  is not responsible for any charges levied or charged by third parties and/or financial institutions and payable by the Client as a result of credit card or other payment transactions in connection with the purchase of Products and will not refund or return any fees charged by such third parties in connection with payments made by Clients to Plitvice Outdoor d.o.o. 

6. CANCELLATION BY THE CLIENT 

A Client may cancel their booking by notifying Plitvice Outdoor d.o.o.  or their booking Agent where is applicable in writing. The applicable cancellation fees shall be determined with reference to the date on which notice to cancelation is received by Plitvice Outdoor d.o.o.  and expressed as a percentage of the total price paid for the canceled Product, excluding any insurance products. 

FOR ACTIVE HOLIDAYS / PACKAGES: 

If the Client should cancel or abort the travel, all Client’s cancellations must be in writing – by e-mail or fax. The written cancellation date shall be the basis for the compensation of cancellation costs which shall be collected by the Agency as per conditions set forth below (percentage of total arrangement price): 

  • 30 or more days prior to arrival: 0% 
  • 29-22 days prior to arrival: 25% 
  • 21-15 days prior to arrival: 40% 
  • 14-8   days prior to arrival: 80% 
  • 07-0   days prior to arrival or no show: 90% 

Failing to make an appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason or reasons for the cancellation. 

FOR ONE DAY TRIP

If the Client should cancel or abort the travel, all Client’s cancellations must be in writing. By email or fax. The written cancellation date shall be the basis for the compensation of cancellation costs. As per conditions set below (percentage of total arrangement price): 

  • 8 or more days prior to arrival: 0% 
  • 2-7 days prior to arrival: 50% 
  • 1 day prior to arrival or no show: 100% 

Failing to make an appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason for cancellation. 

Custom trips may be subject to alternative cancellation terms, which will be communicated in writing to applicable Clients at the time of booking. In any case of cancellation done by the client, any charged deposit is non-refundable. 

7. GUARANTEED DEPARTURES & CANCELLATION OF A TOUR PLITVICE OUTDOOR D.O.O.  

The departure date for a Tour offered by the Plitvice Outdoor d.o.o.  will become a guaranteed departure when at least one booking secured by a valid deposit has been made on that departure. The Agency guarantees that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonably itinerary changes as contemplated elsewhere in these Terms). This guarantee is not applicable in the case of Force Majeure situations. If a tour is canceled by Plitvice Outdoor d.o.o.  before the agreed date of departure for reasons not arising from Force Majeure or the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of: 

  1. accepting from Plitvice Outdoor d.o.o.  a substitute tour Product of equivalent or superior value, where such substitute is reasonably available;
  2. or accepting from Plitvice Outdoor d.o.o.  a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from Plitvice Outdoor d.o.o.  the difference in price between the price of the tour originally purchased and that of the substitute tour;
  3. or accept from Plitvice Outdoor d.o.o.  a full refund of all monies paid for the canceled tour Product(s). 

Plitvice Outdoor d.o.o.  is not responsible for any incidental expenses or consequential losses that the Client may have incurred because of the canceled booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. Plitvice Outdoor d.o.o.  reserves the right to issue a full refund in lieu of the choices above, at its sole discretion. Where after departure a significant element of the Product(s) as described cannot be provided, Plitvice Outdoor d.o.o.  will make suitable alternative arrangements for the continuation of the trip Product(s). If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, Plitvice Outdoor d.o.o.  will provide the Client a refund of unused Products or Product portions. 

8. FLEXIBILITY & UNUSED SERVICES 

By booking a Product and/or agreeing to travel with Plitvice Outdoor d.o.o. , the Client acknowledges that the nature of adventure travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by Plitvice Outdoor d.o.o.  . The Client acknowledges his understanding that the route, schedules, itineraries, amenities, and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Plitvice Outdoor d.o.o.   and that Plitvice Outdoor d.o.o.  is not liable to any Client for such changes or amendments. Plitvice Outdoor d.o.o.  shall not be liable for or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of Plitvice Outdoor d.o.o. , its agents, or representatives, which shall include any termination of the Client’s participation in the tour Product due to the Client’s own fault, negligence, or breach of these Terms. 

9. CHANGES 

9.1. Changes made by Plitvice Outdoor d.o.o.   

Agency may modify your itinerary where reasonably required at its sole discretion. If Plitvice Outdoor d.o.o.   makes a Material Change (defined as a change affecting at least one in three full tour days of the itinerary, or which materially affects the character of the Product in its entirety) to any Product, Plitvice Outdoor d.o.o.  will inform the Client(s) booked on such Product of any Material Change as soon as reasonably possible, provided that there is sufficient time before departure to properly notify all affected Clients. If a Material Change is made more than 14 days prior to departure, the affected Client may elect to: 

  1. accept the Material Change and proceed with the amended Product; 
  2. book another Product of equivalent or greater value, if available (Client shall be responsible for paying any difference in price between the amended Product and the Product booked in its place); 
  3. book another Product of a lower value, if available, with a refund payable to the Client of the difference in price; or 
  4. cancel the Product and receive a full refund of all monies paid in respect of the land-only portion of the applicable Product (and for clarity, this shall not extend to additional Products booked by the same Client which are not subject to any Material Change). 

The affected Client must notify Plitvice Outdoor d.o.o.  or their travel agent of their decision within 7 days of receiving the notification of alteration, or they shall have been deemed to accept the Material 

Change and deemed to have agreed to the amended Product itinerary. Once a Product tour has departed, changes to such Product’s itinerary may be necessary or advisable because of unforeseen circumstances or other reasons related to effective Product operation, health, safety, Client enjoyment, or Client comfort. Any such changes are at the discretion of Plitvice Outdoor d.o.o.  . Plitvice Outdoor d.o.o.  will make suitable alternative arrangements, at no extra cost to the Client, for the continuation of the Product tour and will, where appropriate, compensate the Client for the difference between the services to be supplied under the contract and those supplied. If Plitvice Outdoor d.o.o.  is unable to make arrangements as described above for reasons other than the refusal of the Client to accept such arrangements, Plitvice Outdoor d.o.o.  will, where appropriate, provide the Client with equivalent transport back to the Client’s place of departure or to another place to which the Client and Plitvice Outdoor d.o.o.  have mutually agreed. The Client acknowledges that they must have reasonable financial resources to cover incidental expenses on every Product on which they travel, whether or not they arise from a change in the itinerary or from the travel itself, and that Plitvice Outdoor d.o.o.  shall not be liable for any Client’s failure to prepare adequately for their travel and unforeseen circumstances which may arise during such travel. Plitvice Outdoor d.o.o.  will not be liable for any indirect and or consequential losses associated with any changes to a Product’s itinerary.  

9.2. Changes made by the Client 

The client is responsible for ensuring that information provided to Plitvice Outdoor d.o.o.   in making their booking is accurate, up-to-date, and correct. Bookings are not transferable to other Products. Any changes to the traveling Client’s name on any Product booking are subject to Plitvice Outdoor d.o.o.  approval. Any changes to a file will depend on availability and will be on a request basis and subject to Plitvice Outdoor d.o.o. approval. Any extra costs incurred for making the change will be charged to the Client. Changes are permitted to any booking within 10 days of departure of the first Product to depart under the applicable booking only upon Plitvice Outdoor d.o.o.  approval. Where the Client is prevented through reasons completely beyond Client’s control from proceeding with a booked Product tour, if it’s possible, he may transfer his/her Product booking to a person who satisfies all the conditions applicable to the Product tour, provided that the Client gives notice to Plitvice Outdoor d.o.o.  of Client’s intention to transfer no less than 7 days before the date when departure is due to take place. Where such a transfer is made, the transferring Client and the transferee Client shall be jointly and severally liable to Plitvice Outdoor d.o.o.  for payment of the price of the Product (or, if part of the price has been paid, for payment of the balance) and for any additional costs arising from such transfer. 

10. TRAVEL DOCUMENTS 

It is the Client’s entirely responsibility to obtain information and to have in his possession all the time during the tour all required documentation and identification documents required for entry, departure, and travel to each country or region visited or traveled throughout the itinerary of the applicable Product tour, and for re-entry to the Client’s country of residence or departure, as well as for all immigration, passport, visas, health, quarantine and customs laws, regulations, orders, demands, certificates including vaccination certificates* or other requirements of countries visited or transited. You should check the requirements of those countries with their embassies or consulates or other authorities. The Client accepts full responsibility for obtaining all such documents, visas, and permits prior to the start of the Product tour and is solely responsible for any adverse consequences resulting from missing or defective documentation. The client agrees that he is responsible for the full amount of any loss or expense suffered or paid by Plitvice Outdoor d.o.o.  which is a direct result of the Client’s failure to secure proper travel documentation. The Agency provides services in the Republic of Croatia and surrounding countries depending on the Product. In the event that a part of the services of specially ordered arrangements, takes place in the neighboring countries of the Republic of Croatia, the agency will inform the client directly in writing, if additional documentation is required. 

11. REQUIRED MEDICAL INFORMATION 

The client should provide any medical information reasonably requested by Plitvice Outdoor d.o.o. . Clients are responsible for assessing their own capability to participate in the tour Product such Client has booked. All Clients should consult their physician regarding their fitness for travel, and adventure travel in particular. Plitvice Outdoor d.o.o.  encourages all Clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the Client’s travel with Plitvice Outdoor d.o.o. . Plitvice Outdoor d.o.o.  does not provide medical advice. Certain Products may not be suitable for all people due to restrictions posed by limitations in mobility, physical or cognitive disability, pregnancy, or various other physical or mental conditions. It is the Client’s responsibility to assess the risks and requirements of each Product considering such Client’s limitations, physical and mental fitness and condition, and any medical requirements or issues of such Client. Plitvice Outdoor d.o.o.  may refuse to carry pregnant women over 20 weeks or Clients with certain conditions, if suitable accommodation or alternate Products or services cannot be arranged. Adventure travel, as offered by Plitvice Outdoor d.o.o. , by its nature involves visiting remote areas and regions, where medical facilities may not meet the standards of those found in a Client’s home country. The condition of medical facilities in Croatia varies and Plitvice Outdoor d.o.o.  makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment in those regions. 

12. SPECIAL REQUIREMENTS 

Plitvice Outdoor d.o.o.  will endeavor to meet the special requests of Clients, including (without limitation) dietary (food allergies and dietary restrictions) and accommodation requests, but such requests do not form part of these Terms or the contract between Client and Plitvice Outdoor d.o.o.  and Plitvice Outdoor d.o.o.  is not liable for any failure to fulfill such requests. Any special requirements must be disclosed to the Plitvice Outdoor d.o.o.  at the time of booking. 

13. TRAVEL INSURANCE 

We strongly recommend purchasing comprehensive travel insurance from your country (including trip delay, trip cancellation, trip interruption, baggage, and personal effects, loss, or theft of money insurance) once a trip has been booked. Health, accident, and emergency evacuation insurance are also strongly recommended. If you wish Agency can provide/offer you a Travel insurance package from one of the Croatian Insurance companies. The Agency does not accept liability if the person is not properly insured for their journey. Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, portions of the trip/tour may not be refunded and Plitvice Outdoor d.o.o.  and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Plitvice Outdoor d.o.o.  . The Client acknowledges that the cost of the tour does not include any insurance coverage for such Client and that the Client is required to obtain separate coverage at an additional cost to the Product tour price. When obtaining travel insurance, the Client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable Plitvice Outdoor d.o.o.  Product. 

14. CLIENT’S ACCEPTANCE OF RISK 

The Client acknowledges that the nature of Product tours is adventurous and may involve a significant amount of risk to Clients’ health and/or safety. There are dangers inherent to adventure travel generally and the Client acknowledges they have considered such risks to health and safety and are willing to assume it to the full extent legally possible, by confirming their booking of such Product. 

The Client hereby assumes all such risk and does hereby release Plitvice Outdoor d.o.o.  from all claims and causes of action arising from any losses, damages or injuries or death resulting from these risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventurous activities such as those included in Product itineraries. Standards of hygiene, accommodation, and transport are determined according to the national classification of standards of the country where Product tours take place. 

The Client has the right to ask for Risk assessment and safety talk which are visible next to the price list on every destination Plitvice Outdoor provides one-day trips. The Client acknowledges and agrees that Plitvice Outdoor d.o.o.  is not responsible for providing information or guidance to the Client with respect to local customs, weather conditions, specific safety concerns, physical challenges, or laws in effect in any locations where Products are operated except in excursions and arrangements where otherwise agreed in writing. The Client must all time strictly comply with all applicable laws and regulations of the country and region visited on the applicable Product tour. If the Client fails to comply with the above or commits any illegal act when on the tour or, if in the opinion of the Plitvice Outdoor d.o.o.  (acting reasonably), the Client’s behavior is causing or is likely to cause danger, distress, or material annoyance to others, Plitvice Outdoor d.o.o.  may terminate that Client’s travel arrangements on any Product immediately without any liability on Plitvice Outdoor d.o.o.  part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals. The client agrees that he is responsible for any costs incurred by Plitvice Outdoor d.o.o. , Plitvice Outdoor d.o.o.   suppliers or Plitvice Outdoor d.o.o.  partners, as a result of damage, destruction, theft, or excess cleaning fees caused or occasioned by the Client while on tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Plitvice Outdoor d.o.o.  office as soon as possible upon discovery by the Client. Client agrees to take all prudent measures in relation to their own safety while on any Plitvice Outdoor d.o.o.  Product tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, life jackets, helmets, and other safety equipment, and obeying all posted signs and warnings in relation to Client health and safety. Plitvice Outdoor d.o.o. , nor its Third-Party Suppliers (as hereinafter defined) shall not be liable for any failure on the Client’s part to comply with safety instructions or recommendations of Plitvice Outdoor d.o.o.  or its Third-Party Suppliers. All equipment that is used by the Client and provided by Plitvice Outdoor and its partners should be responsibly used. For broken parts or no used equipment Client can be charged for damage to equipment by Plitvice outdoor staff. 

14.1. Complaints 

The client is obliged to file a complaint about incomplete, partially filled, or poorly completed services as soon as possible so that the agency can respond in time and resolve the issues. The Client agrees to notify the Tour Leader or Plitvice Outdoor d.o.o.  office in written via e-mail as soon as possible about all objections. The Agency is not responsible if the complaints were not submitted properly and the Agency could not respond in time. 

All complaints may be filed by the client in writing in the Office of the Agency at Mjesto Primišlje 63, Mjesto Primišlje, Slunj 47240, Croatia or via e-mail (info@plitviceoutdoor.com) within 8 days of the end of the journey, and the agency will reply within 14 days of receipt of the complaint.

If the client fails to file an objection or complaint within the said legal deadline, the same will not be considered. 

15. PLITVICE OUTDOOR D.O.O.  IS NOT LIABLE FOR ITS THIRD-PARTY SUPPLIERS 

Plitvice Outdoor d.o.o.  makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with the travel services and other services you purchase, or which form the component parts of your product Tour. Third-Party Suppliers may also engage the services of other local operators and/or sub-contractors for the provision of travel services that form part of the product Tour(s). Although Plitvice Outdoor d.o.o.  takes all reasonable care in selecting Third Party Suppliers, Plitvice Outdoor d.o.o.  is unable to control Third Party Suppliers and do not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. The travel services and other services provided are subject to the conditions imposed by these suppliers and their liability is limited by their tariffs, conditions of carriage, tickets, and vouchers, and international conventions and agreements that govern the provision of their services. These may limit or exclude the liability of the supplier. The client acknowledges that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate, and Plitvice Outdoor d.o.o.  does not warrant that any Third-Party Supplier is following the laws of the Client’s country of residence or any other jurisdiction. 

To the fullest extent permissible by law, Plitvice Outdoor d.o.o.  is not liable and will not assume responsibility for any claims, losses, damages, costs, or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress, or frustration, whether physical or mental, resulting from the act or omission of any party other than Plitvice Outdoor d.o.o.  and its employees.  

For clarity, neither Plitvice Outdoor d.o.o.  nor any carrier is liable for the acts or omissions, whether negligent or otherwise, of Third-Party Suppliers or any independent contractors. 

15.1. Accommodation descriptions & photographs

Accommodation descriptions are based on their guides and information provided by suppliers and may change at any time. Pictures utilized may not reflect the exact room, décor, view, or other specifications. 

16. LIABILITY 

16.1. Exclusion of Liability 

Plitvice Outdoor d.o.o.  is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act, or omission of a third party unconnected with the provision of any services that form any part of the Product(s), or a force majeure event (as herein defined). Plitvice Outdoor d.o.o.  shall have no liability for loss, theft of, or damage to baggage or personal effects of Clients while participating in a Product tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible all the time for their own effects and belongings. Plitvice Outdoor d.o.o.  cannot accept responsibility for, and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Plitvice Outdoor d.o.o.  such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation. 

16.2. Force majeure 

Plitvice Outdoor d.o.o.  shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay, or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for Plitvice Outdoor d.o.o.  failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage, or other loss or detriment to person or property is caused by war or warlike operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of Plitvice Outdoor d.o.o.; or an event which Plitvice Outdoor d.o.o.  or the supplier of services, even with all due care, could not foresee. 

16.3. Excursions and activities 

We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We are not involved in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability. We cannot guarantee accuracy at every moment of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. 

16.4. Plitvice Outdoor d.o.o.  liability 

For day adventures and active holiday packages organized by the Agency, Plitvice Outdoor d.o.o. . is insured with the EUROHERC OSIGURANJE – the insurance company. 

The travel prices do not include casualty and disease insurance, the risk of damage, and baggage loss insurance. Nor do they include voluntary health insurance. By making the payment for an excursion or a package tour, within our Terms and conditions, it is deemed that the Client(s) has/have thus been advised to take additional health insurance. Which can be purchased directly at an insurance company of one’s own choice. 

Liability insurance 

According to the Tourism Services Act, the Agency shall have a signed agreement with the insurer’s against liability for damage caused to the Client by failing to meet obligations relating to the package tour. 

17. IMAGES AND MARKETING 

The Client agrees that while participating in any Plitvice Outdoor d.o.o.   Product tour (including, without limitation, group and Independent travel, multi-day expedition trips, self-guided trips, and other tour product) images, photos, or videos may be taken by other Clients and/or Plitvice Outdoor d.o.o.   representatives or Tour Leaders that may contain or feature the Client in part or in whole. The Client acknowledges that they consent to any such pictures being taken and agree that Client hereby grants a perpetual, royalty-free, worldwide, irrevocable license to Plitvice Outdoor d.o.o. , its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the Client or compensation payable to such Client. 

18. APPLICABLE LAW 

The Contract and these Terms and Conditions are subject to the laws of the Republic of Croatia. 

19. AMENDMENTS 

Plitvice Outdoor d.o.o.  reserves the right to update and/or alter these Terms at any time and will inform all Clients with a signed contract for tour and services with Plitvice Outdoor d.o.o. but still not executed.